Flower Order Cancellation Policy

Flower orders may be cancelled if notice is given 72 hours in advance of the pick-up/delivery date of the order. Flower orders that are cancelled within 48 hours of being placed (but not within the 72 hour pick-up/delivery date) are eligible for a full refund. 

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Non-Delivery 

If you place an order and the recipient rejects delivery, whatever the reason, Drive By Flowers will not provide a refund and cannot be held liable for the recipient’s decision. If we are unable to substantiate your claim, we reserve the right to reject that claim.

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Quality

Once flowers leave our hands, Drive By Flowers is no longer responsible for any damages incurred due to mishandling, transit, weather, etc. If you are unhappy with the quality of your arrangement please give us a call or email within 24 hours. In most cases, we will gladly replace the arrangement.  No refunds or replacements will be made after this period. Nor will refunds or replacements be made based on improper plant or flower care on the part of the recipient.

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Flower Substitutions

Drive By Flowers  reserves the right to make substitutions in the event the flowers received are not of the quality suitable for your flower order. In this event, the integrity of the proposed color scheme will be maintained and flowers of equivalent value will be used.