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FAQ

FAQ

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Q: How do I place an order?

A: Please follow the easy ordering process online, by browsing our flower menu or wedding a la carte options. After completing your shopping, follow the steps to place your order for local pickup (Fridays in Warrenton), or delivery (Thursdays within 15-mile radius of Warrenton). If you need special accommodations for delivery outside these days, please reach out to amy@drivebyflowers.com prior to completing your order.

Q: Do you do weddings?

A: YES! We have two options.

1) We offer a gorgeous a la carte menu that is full of a curated selection of personals, wearables, and centerpieces for your wedding or other special event. Place your order here!

2) We offer custom floral design for full-service weddings, to include all personals, arrangements, table centerpieces, floral installations, you name it! Currently, there is no order minimum. Please inquire here.

Q: Do you deliver?

A: Yes! We deliver within 15 miles of Warrenton, VA. Our delivery radius includes Warrenton, Marshall, The Plains, Remington, Bealeton, Catlett, Gainesville, Nokesville, Broad Run, and Haymarket. 

Q: Do you offer same-day deliveries?

A:  No, we require a minimum of 72 hours for any order to be placed for delivery or pick-up. If you need delivery sooner (for example, a special occasion), please email amy@drivebyflowers.com.

Q: Do you have a return policy?

A: Yes, check it out HERE.

Q: How can I cancel or modify my order?

A: To cancel a scheduled flower order send an email to amy@drivebyflowers.com. Orders that are canceled or modified within 72 hours of the pick-up or delivery date may be ineligible for a refund.

Q: What if I want to place a large A La Carte Wedding order for an event, but I’m not sure of the exact number of arrangements I want? 

A: We recommend placing an order for the minimum of what you would like and placing an additional order later when you decide what you’d like to add. This is to avoid over-ordering and not being eligible for a refund. 


Q: How far in advance do I need to place a large A La Carte Wedding order ($250+)?

A: We recommend 14 days in advance for larger flower orders for $250+

 

Q: Can I make special requests?

A: Drive By flowers works diligently to create unique, stunning flower arrangements. Because we source our flowers locally, each arrangement is always dependent upon flower availability and seasonality. We are happy to accommodate specific color palettes if at all possible but will reserve the right to provide a substitute if absolutely necessary. As such, we can’t guarantee specific flowers or colors. To make a request to include or omit certain flowers or colors, please use the “Add a Note” section in the checkout process.

Q: Do you do flower subscriptions?

A: Yes! Please check out our recurring flower orders for weekly, or monthly delivery or pickup. Use our flower subscriptions as the perfect bridal shower, baby shower, birthday, or friend gift, or sign yourself up for flowers to consistently brighten up your home or workspace!

Q: How can I make changes to my subscription?

A: Login to your online account, where you’ll be able to manage all of your subscription information. From here, you are able to change the charge/billing date (which is the same day as your delivery or pickup), skip your next subscription, or cancel. Please make changes at least 72 hours in advance.

Q: Do you do workshops?

A: We don’t currently have any workshops scheduled, but also work closely with Old Dominion Flower Cooperative, which is a fantastic source for local flower workshops, events, and public markets. Please visit https://www.olddominionflowercooperative.com to learn more.

Q: Do you offer shipping, or deliver outside the Warrenton, VA area?

A: Currently we only offer fresh flower delivery within a 15-mile radius of Warrenton, VA. We do not offer shipping of flowers at this time. 

Q: Where do you get your flowers?

A: We work hard to build relationships with local growers in our region. We source deliberately in concentric circles of nearness to us. This means we begin with our flower farmer friends in Fauquier county and then move to surrounding counties. From there, we source within the regions of DC, MD, and VA. Beyond these circles, we source American Grown whenever needed, specifically during the winter months, for holidays, special events, or weddings. We also are lucky to have a small plot of land where we grow our own homegrown flowers.

 

Q: When am I eligible for cash/credit card refund? 

A: ONLY when a flower order cancellation request is made within 48 hours from the time of purchase
. 

Q: When am I no longer eligible for any sort of refund? 

A: Your cancellation request is placed less than 72 hours prior to the scheduled pick up/delivery date.

Q: If I need to cancel my order, how do I do that?

A:  Please email amy@drivebyflowers.com to cancel your order.